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  • Church Hill Nursery School
  • Low Hall Nursery School
  • Church Hill Nursery School
  • Low Hall Nursery School

Comments, compliments, ideas and complaints

We are here to learn, and one way we learn is to listen.

We welcome comments and compliments, and are particularly keen to listen if you have a concern or a complaint. Complaints need to be handled with particular care, and in as confidential a way as possible without risking causing harm to a child.

Please use these guidelines to make your voice heard:

Stage 1: Talk to your child's Key Person, or another member of staff if their Key Person isn't available.

Stage 2: If this doesn’t reach a satisfactory outcome, talk to the Senior Teacher: Pat English at Church Hill and Margaret Rees at Low Hall.

Stage 3: The next step is to write to the Head Teacher, Helen Currie, to explain the situation. We have a  form you can use, or you can write your own letter or email. We will investigate and respond to written complaints within ten working days.

Stage 4: The next stage is a formal meeting with the Head Teacher. You will be invited to bring someone along, and Helen will have someone there too.

Stage 5: If a satisfactory outcome is still not reached, please write to the Chair of Governors, Pauline France, ‘care of’ the school.

Stage 6: If you are not satisfied with the Governors’ response, you can contact OFSTED: Ofsted National Business Unit, Piccadilly Gate, Store Street, Manchester, M1 2WD
Helpline: 0300 123 1231, website: www.ofsted.gov.uk

A full copy of our Complaints Policy and Procedure is available on this website, and from our Reception offices.

All incidents of a racist, bullying or sexist nature are recorded and monitored in accordance with London Borough of Waltham Forest policy.